Question 1

How far in advance should I book?

Accepted Answer

We recommend booking at least 24 hours in advance to guarantee vehicle availability. For airport transfers, 48 hours ahead is ideal. We also accommodate last-minute requests — call or WhatsApp us for immediate confirmation.

Question 2

Do you operate 24/7, including public holidays?

Accepted Answer

Yes. Morning Star operates around the clock, 365 days a year — including all UAE public holidays, Ramadan, Eid, and New Year.

Question 3

Which Emirates do you cover?

Accepted Answer

We cover all seven UAE Emirates: Ras Al Khaimah, Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, and Fujairah. We also cover Al Ain and can arrange cross-border transfers to Oman.

Question 4

What vehicles are available for airport transfers?

Accepted Answer

We offer the Lexus ES300h for solo travellers, Kia Carnival and Citroen SpaceTourer for families, and Toyota Hiace, Coaster, and full-size coaches for large groups. All vehicles are air-conditioned, fully insured, and driven by professional chauffeurs.

Question 5

Do you offer VIP Meet & Greet at the airport?

Accepted Answer

Yes. Our VIP Meet & Greet includes a uniformed chauffeur at arrivals with a name board, luggage assistance, and smooth transfer to your vehicle at Dubai, Abu Dhabi, Sharjah, and Ras Al Khaimah airports.

Question 6

Can you handle large group bookings?

Accepted Answer

Yes. Our fleet accommodates groups of any size — from 8 to 51 passengers — with Hiace, Coaster, Rosa, Higer, King Long, and Yutong coaches available.

Question 7

Are your drivers licensed and insured?

Accepted Answer

All chauffeurs hold valid UAE driving licences, are professionally trained, and background-checked. Our entire fleet is fully insured and regularly maintained.

Question 8

How do I get a price quote?

Accepted Answer

Request a quote via our Booking & Quote page, by calling our phone numbers, or by WhatsApp. We typically respond within minutes.

Question 9

What is your cancellation policy?

Accepted Answer

Cancellations more than 24 hours before the journey are fully refunded. Within 24 hours, contact us directly — we handle each case individually and aim for a fair solution.

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Frequently Asked Questions